Return & Refund Policy

Please read our policy before placing your order. Bina’s Art follows a no-return policy. We offer replacements only for damaged products or wrong products received, subject to the conditions below.

1. No general returns or refunds

We do not accept general returns or offer refunds for products received. A replacement is available only for a damaged product or a wrong product supplied by us, when the issue is reported within the required timeframe and supported by the required parcel-opening video.

2. Report an issue within 24–48 hours of delivery

Inform us of any damaged or wrong product as soon as possible, within 24–48 hours of delivery and no later than 48 hours after delivery.

After this reporting window, no replacement, return or refund request for these delivered-product issues will be accepted under this policy.

3. Complete parcel-opening video is compulsory

Provide a complete, continuous parcel-opening video without cuts or pauses. The full parcel packaging must be clearly visible in the video as you open and unpack the parcel, along with the products received.

We cannot consider a replacement claim without this complete video. Keep the product and its original packaging for the replacement process.

4. How to request a replacement

Contact us within the reporting window with your order number, a description of the damaged or wrong product, and the complete parcel-opening video.

Contact us to arrange the return of an eligible product for replacement. Sending an item back for an approved replacement does not create a general right to return other products or receive a refund.

5. Office address for approved replacement returns

Bina’s Art
436, The Galleria, Near Anupam Business Hub,
Yogi Chowk Road, Surat, Gujarat – 395010, India.

6. Return shipping for replacements

You are responsible for the cost and risk of sending goods back to us. We cannot be held responsible for goods lost or damaged during return shipping. We recommend using an insured, trackable delivery service.

7. Order changes and cancellations

Once an order is confirmed, no cancellations, additions, product changes or coupon-code changes are allowed. Please check all order details before confirming your purchase.

8. Shipping-related enquiries

This policy covers issues with products received. For parcels not delivered or items unavailable before dispatch, please refer to our Shipping Policy.

For assistance, visit our Contact Us page.