Shipping policy
Bina’s Art (“we” and “us”) operates binasarts.com (“Website”). By placing an order through our Website, you agree to the shipping terms below. These terms set out our arrangements and service expectations.
1. Stock availability
Orders are subject to stock availability. We aim to keep stock counts accurate, but discrepancies may occasionally prevent us from fulfilling every item at the time of purchase. If this happens, we will fulfil the available products and contact you to ask whether you would prefer to wait for the backordered item to be restocked or receive a refund.
2. Shipping costs
Shipping costs are calculated at checkout based on the weight, dimensions and destination of the items in your order. Shipping payment is collected with your purchase. The amount shown at checkout is the final shipping cost to you.
3. Delivery and dispatch
3.1 Domestic transit time
Domestic shipments are generally in transit for 2–7 days.
3.2 International transit time
International shipments are generally in transit for 4–22 days. The timeframe varies significantly depending on the courier selected. A more specific estimate is available when choosing your courier at checkout.
3.3 Dispatch time
Orders are usually dispatched within 2–3 business days of payment.
Our warehouse operates Monday to Friday during standard business hours and is closed on national holidays. We take steps to keep shipment delays to a minimum during these closures.
3.4 Changes to the delivery address
We can change your delivery address at any time before your order has been dispatched.
3.5 P.O. box addresses
We ship to P.O. box addresses using postal services only. Courier services are not available for these locations.
3.6 Military addresses
We can ship to military addresses using USPS. This service is not available through courier services.
3.7 Out-of-stock items
If an item is out of stock, we will cancel and refund that item and dispatch the rest of your order.
3.8 Delayed delivery
If delivery takes longer than the estimated timeframe, please contact us so we can investigate.
4. Tracking notifications
Once your order is dispatched, you will receive a tracking link. Use it to follow your shipment using the latest updates provided by the shipping provider.
5. Damaged or wrong products
If a parcel appears to have been damaged in transit, please reject it from the courier if possible and contact our customer service team. If it was delivered while you were absent, contact customer service for the next steps.
For damaged or wrong products, inform us within 24–48 hours of delivery and no later than 48 hours after delivery. Provide a complete, continuous parcel-opening video without cuts or pauses, clearly showing the full parcel packaging and products received. Replacements are available only for these issues. General returns are not accepted, and no replacement, return or refund request for these delivered-product issues will be accepted after the reporting window. See our Return & Refund Policy for details.
6. Duties and taxes
6.1 Sales tax
Sales tax is already included in the product prices displayed on our Website.
6.2 Import duties and taxes
International shipments may be subject to import duties and taxes when they arrive in the destination country. These charges vary by country. Please familiarise yourself with potential charges before placing an order.
If you refuse to pay duties and taxes on arrival, the goods will be returned to Bina’s Art at your expense. You will receive a refund for the value of the goods, less the return-shipping cost. The original shipping cost will not be refunded.
7. Cancellations
Orders cannot be cancelled once they have been confirmed.
8. Insurance and claims
Parcels are insured against loss and damage up to the value stated by the courier.
8.1 Parcels damaged in transit
For an eligible damaged-product claim reported within the timeframe and with the video required in section 5, we will process a replacement as soon as the courier completes its investigation into the claim.
8.2 Parcels lost in transit
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
9. Customer service
For shipping enquiries, call +91 63565 05984 or visit our Contact Us page.